Avaya announced its participation in GITEX Global 2022, where it will demonstrate solutions to help its customers simplify and speed innovation and efficiencies in delivering exceptional experiences without disrupting their operations.
Avaya will demonstrate during the event week how businesses can use cloud innovation to increase business resilience in the face of today’s operational concerns, such as personnel shortages and problems with the world’s supply chains.
With the theme of “innovation without disruption”, people can see a wide range of vertical-specific use cases that the Avaya OneCloud experience platform shows which allow organizations to deliver seamless customer and employee experiences without the need for wholesale technology.
“With the Avaya OneCloud platform and its extensive partner ecosystem, we can deliver cloud-based capabilities over the top of existing infrastructure, which is extremely important to our customers,” said Nidal Abou-Ltaif, President, Avaya International
At GITEX 2022, Avaya will showcase how “Innovation Without Disruption” enables organizations to roll out advanced capabilities to address customer and employee needs – while safeguarding the stability of their existing operations.
The use cases being demonstrated on Avaya’s stand at GITEX include:
· Metaverse as a channel: Building the link between the metaverse and the real world, this concept makes it easier for organizations to make investments in the UAE – using the metaverse as a communications channel between contact center agents and customers.
· Digital customer journey: Enabling companies to digitally onboard customers – starting from a social media advertisement, moving to AI-powered chat over social media, to finally selling a holiday.
· Proactive relationship management: Using advanced collaboration features to better manage client relationships, as well as outbound capabilities for upselling and AI-powered biometrics for authentication.
· AI and analytics: Showing how organizations can use facial biometrics, chatbots, speech analytics, and conversational AI to improve the customer experience.
· Public safety: Smart dispatching solutions and mass notifications, combined with the Internet of Things integrations, to enable safer cities.
Avaya will also host several technology partners at GITEX, highlighting the breadth and depth of the Avaya OneCloud ecosystem to elevate employee and customer experiences with minimal disruption. Some of these are exhibiting partners are Uniphore and Verint who will demonstrate on topics of AI and automation. Avaya’s presence at GITEX Global also has partnership with Alcatel-Lucent Enterprise, GS Lab, Imperium, Konnect Insights, LumenVox, Nectar, Sestek and TOPAZ.
People can visit the company at its stand in Zabeel Hall, at Dubai World Trade Centre between October 10 and 14, 2022.
