Qatar Airways and Accenture have announced a strategic partnership to advance artificial intelligence (AI) in the aviation sector. The collaboration aims to transform customer experience, boost operational efficiency, and strengthen the airline group’s overall performance.

The partners have launched “AI Skyways,” designed to position Qatar Airways as a leader in aviation AI and drive technological progress in the region and beyond.

AI Skyways will implement responsible AI practices, advanced data platforms, and a value realisation office to measure and maximise AI benefits. The initiative will deliver solutions for:

• Optimising flight schedules
• Enhancing predictive maintenance
• Personalising customer interactions

Voted the World’s Best Airline by Skytrax in 2025, Qatar Airways plans to explore future AI trends to ensure growth and adaptability in changing markets.

Group CEO Engr. Badr Mohammed Al-Meer said the partnership will reimagine operations across the airline, from customer service to flight operations, enabling seamless travel experiences. He added that real-time data analysis will improve decision-making and operational responses.

Accenture CEO Julie Sweet stated that AI Skyways will embed and scale AI to enhance passenger experiences and deliver greater value to the airline group.

Qatar Airways reaffirmed its commitment to responsible AI deployment with strict ethical standards, data privacy protections, and continuous monitoring to ensure benefits for all stakeholders.

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