The Government of Ajman, represented by the Department of Digital Ajman, has completed the UAE’s first government transaction to renew a trade licence using Agentic AI through a proactive, headless government service model. The initiative marks a major step in advancing AI-powered public services and digital government in the UAE.

H.H. Sheikh Ammar bin Humaid Al Nuaimi, Crown Prince of Ajman and Chairman of the Executive Council, said the achievement reflects the Government of Ajman’s commitment to turning the leadership’s vision into practical services that improve people’s lives and support the business community.

He said artificial intelligence is helping accelerate government services, improve quality of life and build a proactive government where people remain at the center of every decision and experience.

He added that the launch of the first proactive, headless government service powered by Agentic AI is a practical step under the Ajman Artificial Intelligence Program. According to him, the initiative reflects a people-first approach by developing AI models that serve society, improve decision making, enhance customer experiences and strengthen government integration within a framework of governance, trust, accountability and data protection.

The Department of Digital Ajman developed the system by providing the digital infrastructure required to support a new government service model. The platform identifies customer needs, prepares the service journey, requests approvals and coordinates procedures across relevant government entities with minimal customer effort.

Initially, the first phase focuses on trade licence renewal through the Department of Economic Development in Ajman. Customers receive automatic notifications before their trade licence expires and are directed to the intelligent assistant in the unified AjmanOne government app to complete the renewal process.

Furthermore, the service integrates with the Ajman Municipality and Planning Department whenever trade licence renewal depends on a valid commercial lease. If a lease renewal is required, customers are guided through that process before the trade licence renewal resumes automatically.

The initiative supports the UAE’s national direction to deploy Agentic AI to strengthen future readiness, drive economic growth and promote human progress while improving the business environment across the emirate.

Sheikh Ahmed bin Humaid Al Nuaimi, Representative of H.H. the Ruler of Ajman for Administrative and Financial Affairs and Chairman of the Department of Economic Development in Ajman, said renewing a trade licence using Agentic AI is an important milestone for the emirate’s business environment.

He said making the investor journey easier, faster and clearer will further strengthen Ajman’s competitiveness and economic attractiveness. He added that the integration demonstrates the department’s commitment to delivering more proactive, effective and responsive economic services.

Meanwhile, Sheikh Rashid bin Humaid Al Nuaimi, Chairman of the Municipality and Planning Department in Ajman, said the model demonstrates advanced integration between government entities by incorporating commercial tenancy contract renewals into the trade licence renewal process whenever required.

He said collaboration between government partners is simplifying the investor journey through integrated services that remove the need for customers to move between entities or manage multiple procedures. This, he added, supports business continuity while delivering simpler, faster and more efficient services.

Sheikh Rashid bin Ammar bin Humaid Al Nuaimi, Chairman of the Department of Digital Ajman, said the department is leading the development of digital infrastructure and shared platforms that enable government entities to deliver more proactive, efficient and effective services.

He added that the goal is to move beyond services that wait for customers to search for them toward services that proactively reach customers, understand their needs, coordinate processes in the background and provide a smoother government experience.

According to the Department of Digital Ajman, the headless services model enables government services to operate across existing and future digital channels while ensuring a unified customer experience and accelerating service development.

The department also noted that successful AI-powered services require an integrated ecosystem that includes effective governance, high quality data, secure system integration, continuous monitoring and human oversight where necessary to ensure trusted and customer-centric services.

The launch marks a significant milestone in Ajman’s digital transformation and supports Ajman Vision 2030, Ajman for People. As Agentic AI continues to expand across government services, the initiative is expected to help build a more proactive, agile and responsive government for citizens, residents, investors and the wider business community.

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