Backbase has launched the world’s first AI-powered banking platform, introducing a major shift in digital banking. The new platform follows the September 2024 release of its Intelligence Fabric.

Designed to improve both sales and servicing, the platform helps banks grow faster and operate more efficiently. It combines real-time support, automation, and AI-driven intelligence to streamline processes across the customer journey.

Banks face increasing pressure from fintechs and legacy systems. Backbase offers a solution that modernizes operations and accelerates digital transformation.

The platform allows banks to:

• Boost customer engagement through AI-powered self-service
• Automate workflows to increase productivity
• Drive sales with intelligent activation
• Deepen relationships using AI for cross- and up-selling

It also includes Agentic AI, smart modules built for banking tasks. These agents automate actions, suggest next steps, and work across front and back-office operations. They are governed within secure, compliant frameworks.

All of this is powered by the Intelligence Fabric, a unified data layer that turns behavior and transaction data into instant insights.

Backbase also introduced the AI Factory. It helps banks adopt AI faster by embedding Backbase experts into their teams to build real-world use cases.

According to Jouk Pleiter, CEO of Backbase, “This is not a test model. It’s a production-ready system that helps banks move from concept to execution.”

The platform is now live and available worldwide. Early adopters are already reporting gains in efficiency and customer engagement.

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