Dubai Electricity and Water Authority (DEWA), in collaboration with Microsoft, recently held an event focused on the use of artificial intelligence in the workplace. The goal was to explore how advanced AI tools can enhance productivity and support creativity across various job functions.

The event featured panel discussions and workshops. Experts demonstrated how generative AI can simplify daily tasks, improve collaboration among teams, and boost time management through automation. These sessions highlighted the practical benefits of artificial intelligence in modern work environments.

Attendees also explored the potential of Microsoft 365 Copilot. This smart assistant is available to DEWA employees and is designed to improve performance and increase overall productivity. It also supports DEWA’s commitment to enhancing both employee and customer satisfaction.

Another focus of the event was DEWA’s updated stakeholder happiness plan. Participants discussed ways to offer personalized and value-driven services based on a clear understanding of stakeholder needs. This supports Dubai’s aim to lead in the field of artificial intelligence by using it to benefit all stakeholders.

DEWA has already launched several AI projects. These align with a strategic roadmap to expand the use of generative AI across operations and services. Early results show positive impacts on both efficiency and stakeholder satisfaction.

Key applications of AI at DEWA include virtual assistants like ‘Rammas for You’ and ‘Rammas at Work’. It is also used in information security, human resources, financial systems, customer services, IT support, and data platforms.

Through continued investment in artificial intelligence, DEWA is working to stay ahead in digital transformation and support Dubai’s leadership in AI innovation.

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