Riverbed Platform Expands with New AI Observability Tools

Riverbed has announced a major expansion of the Riverbed Platform. The update introduces new AI-powered features and data observability modules, offering deeper visibility and faster problem resolution for enterprise IT teams.

The expanded platform now integrates Riverbed Generative, Predictive, and Agentic AI to simplify operations and improve IT performance. These capabilities aim to move teams from reactive troubleshooting to predictive management, helping businesses avoid disruptions and optimize user experience.

According to Dave Donatelli, CEO of Riverbed, “Customers want to consolidate observability tools, deploy AI that delivers ROI, and feed their enterprise data repositories. That’s exactly what Riverbed delivers.” The company reported a 102% growth in observability bookings in Q1 2025, signaling strong demand.

Riverbed IQ Assist™, part of the update, uses Generative AI to deliver quick, contextual insights without complex prompts. It integrates with tools like ServiceNow, offering real-time root cause analysis and remediation suggestions.

Meanwhile, Riverbed Predictive AI is built into Riverbed IQ Ops™. It monitors real-time and historical telemetry to detect issues before they impact users. This feature helps IT teams reduce costs and avoid outages.

Riverbed Agentic AI introduces drag-and-drop automation, requiring no coding. IT teams can deploy intelligent agents in custom workflows, increasing efficiency while maintaining control.

Additionally, Riverbed launched new data collection modules to reduce IT blind spots. These include:

• A Unified Communications module for platforms like Microsoft Teams, Zoom, and WebEx. It provides real-time insights and predictive analytics to reduce help desk tickets.
• An NPM+ Packet Capture Module, which enables advanced diagnostics across Windows, macOS, and Linux. This is the only endpoint solution designed for Zero Trust environments.
• Aternity for Intel® Thunderbolt™ and Wi-Fi, powered by Intel® Connectivity Analytics SDK. This offers visibility into devices and peripherals, helping IT teams maintain performance across the Intel ecosystem.

Riverbed also enhanced its Aternity solution. New features support cloud-native applications and virtual desktop infrastructure. The Kubernetes Operator accelerates deployment by up to 300%, while VDI Intelligence adds support for platforms like Citrix, IGEL, ChromeOS, Omnissa, and Azure Virtual Desktop.

Earlier this year, Riverbed introduced Smart OTel™, a new approach to OpenTelemetry. Unlike other solutions that overload teams with raw data, Smart OTel filters and exports only high-value data streams. It also converts third-party data into OTel-compliant insights and processes it with Riverbed AI before export.

The Riverbed Platform, launched in 2024, offers a unified alternative to fragmented monitoring tools. It delivers full-stack observability across apps, networks, endpoints, cloud, and Zero Trust environments. Powered by the Riverbed Data Store and IQ Ops, it helps enterprises automate tasks, speed up resolution, and improve digital experiences.

With this expansion, Riverbed reinforces its commitment to helping businesses modernize IT operations through AI and smarter observability.