ServiceNow (NYSE: NOW), the AI platform for business transformation, has announced new and upcoming integrations with Microsoft, including Microsoft Agent 365. These integrations aim to deliver seamless agentic AI orchestration and governance for joint customers.

By uniting workflow intelligence, trusted cloud, and AI governance, ServiceNow and Microsoft will connect copilots, agents, and data across Microsoft 365 and the ServiceNow AI Platform. This will provide organizations with comprehensive visibility, compliance, and control over AI agents.

The new capabilities meet users where they work, turning insights into action across Microsoft Teams, Outlook, and Word. ServiceNow enables agentic AI capabilities with trust, control, and measurable business outcomes.

ServiceNow said the combined solution allows businesses to manage AI agents that accomplish tasks autonomously and deliver real results. Jon Sigler, EVP and GM of the AI Platform at ServiceNow, said the integration moves enterprises from isolated AI experiences to enterprise-wide automation, delivering trust, control, and ROI.

Nirav Shah, corporate VP at Microsoft Agent 365, added that the integration allows organizations to accelerate AI transformation while staying secure. Built-in security and governance support confident innovation.

The ServiceNow AI Control Tower will integrate with Microsoft Foundry and Copilot Studio, providing full oversight of agents on Microsoft platforms. Enterprises can apply consistent policies and controls, ensuring secure innovation and accountability.

The AI Control Tower Value Dashboard monitors adoption, performance, and ROI. Real-time monitoring boosts confidence, compliance, and scalable AI investments.

ServiceNow Build Agent now works with GitHub’s Model Context Protocol (MCP) Server. This allows secure sharing of context, automating repetitive tasks, and enhancing AI-assisted development.

The upcoming integration between ServiceNow AI Experience, Now Assist, and Microsoft Agent 365 bridges personal productivity and enterprise workflows. AI teammates will assist with summarizing content, completing tasks, and triggering workflows within Microsoft 365 apps, while maintaining enterprise identity, data permissions, and audit controls.

Key Points:

• ServiceNow and Microsoft unite AI agents across Microsoft 365.
• AI Control Tower ensures governance, compliance, and real-time monitoring.
• GitHub MCP and Build Agent integration enhances AI-assisted development.

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