ServiceNow Unveils Yokohama AI Platform

ServiceNow (NYSE: NOW), the AI platform for business transformation, has unveiled its Yokohama platform, introducing new AI agents across CRM, HR, IT, and more. These innovations are designed to deliver faster, smarter workflows and maximum business impact. The latest release features teams of preconfigured AI agents that help businesses achieve productivity and predictable outcomes from day one, all on a unified platform. Additionally, businesses now have the tools to build, onboard, and manage the entire AI agent lifecycle seamlessly.

ServiceNow’s Knowledge Graph and Common Service Data Model (CSDM) have also been enhanced, improving data connectivity and enabling smarter AI agents. This expansion breaks down barriers between data sources, ensuring better integration and AI-driven insights for businesses. The company’s new platform is poised to address the growing need for coordinated AI management, a trend highlighted by Gartner®’s prediction that by 2028, 40% of CIOs will demand ‘Guardian Agents’ to autonomously track AI agent actions.

With the Yokohama release, ServiceNow offers businesses an integrated solution to overcome common AI deployment challenges like data fragmentation and governance gaps. Unlike competitors that require complex integrations or operate in silos, ServiceNow’s AI agents are built on a single platform, allowing for seamless data connectivity through its Workflow Data Fabric. This ensures businesses can coordinate AI agents across CRM, IT, HR, finance, and other departments, delivering enterprise-wide visibility and control.

ServiceNow’s new AI capabilities include AI agents for security operations, autonomous change management, and proactive network test & repair. These solutions streamline workflows and boost productivity across key enterprise functions. Security operations AI agents simplify the incident lifecycle, allowing SecOps teams to focus on stopping real threats, while autonomous change management AI agents instantly generate custom plans for seamless execution with minimal risk. Proactive network test & repair AI agents automatically diagnose and resolve issues, preventing performance disruptions.

“Agentic AI is the new frontier. Enterprise leaders are no longer just experimenting with AI agents; they’re demanding AI solutions that can help them achieve productivity at scale,” said Amit Zavery, president, chief product officer, and chief operating officer at ServiceNow. “ServiceNow’s industry‑leading agentic AI framework meets this need by delivering predictability and efficiency from the start. With the combination of agentic AI, data fabric, and workflow automation all on one platform, we’re making it easier for organizations to embed connected AI where work happens and both measure and drive business outcomes faster, smarter, and at scale.”

The Yokohama release also expands AI agent management capabilities through ServiceNow’s AI Agent Orchestrator and AI Agent Studio. These tools simplify the process of building, onboarding, and monitoring AI agents. With enhanced onboarding capabilities and an integrated analytics dashboard, businesses can easily track AI agent performance, usage, and ROI. AI agent workflows are aligned with business KPIs, ensuring companies can measure and drive business outcomes more effectively.

The foundation of the ServiceNow platform, the Workflow Data Fabric, continues to power AI-driven workflows that integrate seamlessly with business data, regardless of its source. This allows businesses to automate manual tasks, create process efficiencies, and gain deeper insights through AI-driven contextualization. The latest updates to the CSDM enable businesses to deploy technology confidently and orchestrate seamless handoffs between AI and live agents. With built-in governance and audit-ready data, businesses can innovate at speed while maintaining compliance.

With the Yokohama platform, ServiceNow is setting the stage for businesses to embrace AI at scale, enabling faster, smarter workflows and helping organizations unlock new levels of productivity and business impact. As companies continue to evolve in the digital landscape, ServiceNow’s innovative AI capabilities provide a unified, enterprise-wide solution for managing AI agents and achieving measurable business results.