With the introduction of the Automation Engine in its Now Platform San Diego release, ServiceNow adds the final ingredient to its existing technologies to deliver on hyperautomation.

ServiceNow has announced that Lightstep is extending beyond observability and creating a differentiated portfolio for app development with the general availability of Lightstep Incident Response, helping make organizations’ digital products and services more reliable and resilient.

To me, today’s business is about serving not just our customers, but their customers too – making a difference to society – and that’s exactly what’s at the heart of ServiceNow.” Says Ulrik Nehammer.

“You can only improve what you can measure. Leaders need a command center to navigate the fully connected world. ServiceNow’s platform provides a single pane of glass to enable next-generation business models,” said Bill McDermott.

With the NETSCOUT integration module, nGeniusONE provides ServiceNow ITOM enhanced alerts with contextual launch capabilities for service triage. Users of ServiceNow ITOM can use any other alert with that context to launch queries into nGeniusONE.