“Uniphore Unite” partner program launches to boost global AI and Automation Innovation

Uniphore launched the Uniphore Unite partner program to help a rapidly growing market that recognizes the value of artificial intelligence (AI) and automation technology in enhancing customer experience (CX). Uniphore was just named “AI Company of the Year” at GITEX in Dubai’s Gulf Business Tech Awards.

“Uniphore has always been committed to building a robust partner ecosystem to support our customers. With the launch of Uniphore Unite, we enhance the value of our industry-leading AI and automation solutions by partnering with world-class services and complementary technology firms,” said Jafar Syed, SVP, Global Head of Channel Alliances & Partnerships at Uniphore. “Uniphore Unite provides structure and foundation for enhanced partner collaboration and will facilitate the creation of a strong community built around the mission to transform CX across the board.”

Uniphore Unite is a complete partner program that contains vital tools to support the partner lifecycle end-to-end and helps partners to expand their portfolio and profitability by leveraging Uniphore’s best-of-breed, innovative technologies. Uniphore offers a unique value proposition that combines improved customer experience with a high return on investment, resulting in increased customer satisfaction and cost savings. Customers can now access and take advantage of the partners in Uniphore’s Unite program’s services knowledge, capabilities, and complementary technologies to accomplish these returns.

Uniphore Unite provides a variety of programs to complement each partner’s business model, including referral, resale, managed services, co-selling, and services, ensuring that this global community has the resources it requires to succeed.

In the reseller and Business Process Outsourcer (BPO) programs, there are three levels of assistance for partners of all sizes:

• Uniphore Reseller/Unite BPO: Unite’s entry-level program helps new partners to quickly scale up, gain experience, and generate more money.

• Unite Pro+: Designed for organizations that have developed a strong partnership with Uniphore and are consistently collaborating on sales, marketing, and training opportunities

 • Unite Pro: Designed for companies that have established a relationship with Uniphore and participated in key sales and technical training

Partners who join Uniphore Unite will benefit from the program in numerous ways, including:

• Valuable Partner Resources: The initial partner resources package includes sales training, technical training and support, specialized channel teams, deal registration and co-selling, marketing and sales assets and support, and a complete rewards program.

• Partner Helpdesk: All Unite members will have access to the Partner Help Desk, which will provide world-class support via web conferencing, email, and phone.

• Uniphore Unite Marketing Development Funds (MDF): The Uniphore Unite MDF program not only gives funds, but also access to an experienced global marketing agency to assist our clients with planning, messaging, positioning, demand generation, and other go-to-market operations.

• Partner Advisory Council: To help establish a robust partner community, the advisory council allows strategic partners to easily provide direct feedback and communicate with key members of the Uniphore team on a regular basis.

• App Alliances Program: This add-on ISV program features co-selling and positioning benefits for our solutions with these partners.

Uniphore Unite’s introduction is simply another sign of the company’s growing market share. Uniphore has announced multiple product improvements and two acquisitions so far this year, including the purchase of Emotion Research Labs and Jacada, in addition to its recent $150 million Series D fundraising announced in March 2021. Uniphore is now the leading vendor that can really deliver front and back-office automation across every customer and agent engagement by optimising every conversation and providing it in a simplified, business-friendly UX environment and desktop, thanks to the acquisition of Jacada.

Uniphore Unite will allow the company’s global partners and clients to fully utilise this cutting-edge platform.