Cisco Named Leader in Gartner Magic Quadrant for UCaaS

Cisco has been named a Leader in the 2024 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) for the sixth consecutive year. This recognition highlights Cisco’s commitment to innovation through AI integration, advanced collaboration hardware, and a comprehensive Unified Communications portfolio.

Cisco stands out as one of only two vendors recognized in three Gartner Magic Quadrants, being named a Visionary in the 2024 Magic Quadrant for Communications Platform as a Service (CPaaS) and a Niche Player for Webex Contact Center in the 2023 Magic Quadrant for Contact Center as a Service (CCaaS).

Cisco’s consistent recognition is driven by its significant AI investments, including over 40 new capabilities introduced in the past year. These include the Cisco AI Assistant for Webex, designed to enhance productivity for employees, IT teams, and developers. The AI-powered Webex Assistant, combined with the industry-first Webex AI Codec, delivers seamless hybrid work experiences, even in challenging network conditions.

Cisco has also launched its next-generation collaboration hardware, including the 9800 series desk phones, headsets, cameras, and meeting room kits. These devices feature advanced AI functionalities, improved design, and intuitive controls, offering a seamless collaboration experience for both in-person and remote teams.

The Webex Control Hub has been enhanced with AI-driven features for support, troubleshooting, and workspace management. It also integrates tools like ThousandEyes for network visibility and introduces sustainability features, including carbon insights reporting and low-emission modes.

Cisco’s collaboration devices, powered by a partnership with NVIDIA, leverage AI and machine learning for unparalleled performance. The tight integration of Cisco’s hardware and RoomOS with NVIDIA’s AI capabilities ensures next-level innovation, offering 20x more AI-driven features compared to previous device generations.

These advancements are reflected in customer adoption, with over 15 million users now leveraging Webex Calling for reliable and innovative communication solutions. Cisco’s dedication to reimagining unified communications continues to set it apart as a trusted provider of cutting-edge collaboration tools.