Dubai has launched the Shared Digital Channels Initiative in collaboration with multiple government entities. This marks a major step towards a unified, user-centric digital government model under the leadership of Digital Dubai.
The initiative aims to simplify access to government services for residents, businesses, and visitors. It offers seamless, integrated digital platforms that serve various sectors and needs.
The launch took place in the presence of Abdulla Mohammed Al Basti, Secretary-General of The Executive Council of Dubai, and Hamad Obaid Al Mansoori, Director-General of Digital Dubai.
This milestone follows the approval of the initiative in February 2025 by H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum. He is the Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai.
The initiative provides government services through seven unified platforms:
Digital Dubai is leading the project. It aligns with the mandate to oversee shared digital channels and supports the city’s digital strategy. It contributes to the goals of the 360 Services Policy, aiming for 100% unified, integrated digital platforms.
Abdulla Mohammed Al Basti emphasized that the initiative is guided by the vision of H.H. Sheikh Mohammed bin Rashid Al Maktoum and H.H. Sheikh Hamdan. The focus is on proactive, future-ready service experiences. These efforts reinforce Dubai’s global standing in digital service delivery.
He said the initiative reflects the government’s commitment to seamless digital services through round-the-clock, dedicated platforms. It also boosts Dubai’s status as a tech-driven, innovation-first hub.
Mattar Al Tayer, Director-General of the RTA, stated that digital channels are the primary means for customers to access services. The initiative supports platform unification, reducing the need for multiple service windows.
He highlighted the Shared Mobility Channel. It provides access to all mobility services, public or private, through one interface. Public transport, shared mobility, and taxis served 747.1 million riders in 2024. Dubai now has 2.5 million registered vehicles and 39 million active nol cards.
Helal Saeed Almarri, Director-General of the Dubai Department of Economy and Tourism, said the initiative is a strategic leap. It builds trust, saves time, and opens up opportunities for individuals and businesses alike.
He noted the move is aligned with the Dubai Economic Agenda D33. The initiative supports systems that help businesses grow, simplify life for residents, and attract global talent.
Hamad Obaid Al Mansoori of Digital Dubai said digital channels have been key to past achievements. He emphasized the need to move forward with bold, transformative initiatives using AI and advanced tech.
He added that a well-defined roadmap is in place. It aims to simplify lives, enable economic growth, and push Dubai’s digital ecosystem into its next phase.
Marwan Ahmed bin Ghalita, Acting Director-General of Dubai Municipality, noted the initiative supports a future-ready city model. Integrated services and data exchange will enhance the user experience and boost efficiency.
Prof. Saif Ghanem Al Suwaidi, Director-General of Dubai Courts, said that easy access to services is essential for quality of life. He called this step a clear expression of Dubai’s forward-looking leadership.
Sultan Ahmed bin Sulayem, CEO of DP World, said unified service channels boost economic activity. The logistics and trade channel will streamline commercial operations and support cross-border trade.
He linked the initiative to the goals of Dubai Economic Agenda D33, which targets AED 25.6 trillion in external trade over the next decade.
Approved by H.H. Sheikh Hamdan, the initiative is a milestone in building a future-ready digital ecosystem. It enhances life quality, attracts global enterprises, and fosters innovation in service delivery.
It also aims to:
The Shared Digital Channels Initiative will create smarter, seamless digital experiences. All Dubai government services will eventually be offered through these seven platforms, eliminating the need for multiple access points.
Other goals include better operational efficiency, reduced redundancy, and sustainability through resource optimisation. Data insights will help anticipate trends and improve service delivery.
This digital shift, under the Digital Dubai vision, is designed to simplify life and accelerate growth across all segments.
